FAQ

When will my order ship?
Orders need 3-12 business days (Monday-Friday)  for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.

When will I receive my order?

Estimate shipping delivery:

Sometimes there may be delays due to the shipping carrier or international events/customs sorting.

Will I receive a tracking number?
A tracking number will be sent after the order processing has finished. (3-8 business days)
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 10 days, feel free to email us!

I haven't received a reply from customer service yet
We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is kawaiibagu@gmail.com

I only received part of my order.
If you received only part of your order, please don't worry! You will receive the rest of you order in another package or packages. 
Sometimes we split the items in packages if you have ordered a lot or the package weight is too heavy for the postal service we are using.

My tracking number shows it's been delivered but i didn't receive it.

We recommend to check your neighbor's first or contact your local post office with your tracking number. After we ship your package out the responsibility goes to your local post office. If you package has been stolen we do not cover it. 

Who will pay for customs/taxes?
If there is an import tax, buyer must be responsible for paying for it.

Can I cancel my order?
You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.